Privacy Policy

At Balaji Freight Packers and Movers, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

We collect the following types of information:

a. Personal Information

Name
Contact details (Phone number, Email address)
Pickup and delivery address
Identification documents (if required)

b. Transactional Information

Payment details (processed through secure third-party payment gateways)
Service history

c. Technical Information

IP address
Browser type
Device information
Cookies and tracking technologies

2. How We Use Your Information

We use your information for the following purposes:

To provide and manage our moving and packing services
To process payments and generate invoices
To communicate with you regarding service updates, promotions, and offers
To enhance security and prevent fraudulent activities
To improve our website and services

3. How We Share Your Information

We do not sell, trade, or rent your personal information. However, we may share it with:

Service Partners: Third-party vendors, transporters, and associates who assist in service delivery
Payment Processors: Secure payment gateways for transactions
Legal Authorities: If required by law or to protect our rights and prevent fraud

4. Data Security

We take appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no online transaction is 100% secure.

5. Your Rights

You have the right to:

Access, correct, or update your personal data
Request deletion of your personal information (subject to legal and business obligations)
Opt out of marketing communications

6. Cookies and Tracking Technologies

Our website may use cookies to enhance user experience. You can control cookie settings through your browser.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.